FAQs

Do you test on animals?

NO WAY!

Where can I buy Willow and Charlie?
We currently only sell right here on our online store


How much does shipping cost?

Australia
$8.95 Flat Rate Australia Wide
Or free for orders over $50!
Express also available for $19.95!

New Zealand

$15.00

United Kingdom

$15.00

United States

$20.00

Canada

$20.00


If your country is not listed please get in touch hello@willowandcharlie.com.au


How long will it take to arrive?
We will ship same the (business) day providing your order is placed before 2pm AEST.
Australian orders usually take 2-5 business days, whereas any orders overseas generally take 5-14 business days.
Please remember, the mailman takes a break over the weekend and public holidays so orders placed on Fridays or Public Holidays will be shipped out the following Monday or business day.


What method of payment do you take?
PayPal, Credit Card or Direct Bank Deposit