FAQs

Our Money Back Guarantee 

Your skin is a big deal! Which is why we decided to offer a 100% money back guarantee if things don't mesh well (postage excluded). You have 1 week (after receiving your order) to decide if it will be love or a reunion with your hard earned cash. No need to return products, just send chocolates for our hurt feelings #justkidding. To claim, send an email to hello@willowandcharlie.com.au. Please note: once you have requested a money back guarantee, you will not be able to request another for future purchases. 

Do you test on animals?

NO WAY!

Where can I buy Willow and Charlie?

We currently only sell right here on our online store

 
 How much does shipping cost?

Australia

0 - 500g = $5.00

500g - 1kg = $9.00

1kg - 5kg = $15.00

New Zealand

0 - 500g = $9.00

United Kingdom

0 - 500g = $15.00

United States

0 - 500g = 12.00

Canada

0 - 500g = $12.00

 

If your country is not listed please get in touch hello@willowandcharlie.com.au
 
 How long will it take to arrive?
We will ship the next (business) day or once your payment has been received via bank deposit (please note bank deposits take 2-3 business days to clear). Australian orders usually take 2-5 business days, whereas any orders overseas generally take 5-7 business days. Please remember, the mailman takes a break over the weekend and public holidays so orders placed on Fridays or Public Holidays will be shipped out the following Monday or business day.
 
 What method of payment do you take?
Credit card, direct bank deposit and Afterpay